The protection of your data and its use is important, and we want you to understand what information we hold, how we use it and what your rights are. This privacy policy explains how we collect information, what we use the information about you for, the basis on which we collect it and your rights.

The information we hold is collected and managed by Whittingham Lives Association.  The website and agreements are all owned by Whittingham Lives Association.

Information covered by this policy

This privacy policy applies to the use and processing of personal information collected and used by Whittingham Lives Association, and the Whittingham Lives Association website. Other links within this website to other organisations/companies’ websites are not covered by this policy and consequently, we encourage you to read the Privacy Statements of any third party websites when entering their domain(s).

Personal information is information, or any combination of separate pieces of information, that could be used to identify you.

The personal information we collect and hold

Website Data: We collect information directly from you when you contact us by telephone, letter, fax or email, including name, email address, postal address and telephone number (landline and/or mobile).

We may also obtain information about you from other sources, including publicly available sources, such as the Land Registry, Electoral Register, online telephone directories, social media platforms or referral agents.

Why is it collected?

The information collected is required for several reasons including i) to allow us to contact you to provide the service requested, ii) to customise the content of our website to meet your specific needs. iii) to make you aware of additional services that you may find of interest, iv) to provide newsletters or Fact Sheets (i.e. about our services) which we believe to be relevant and of interest to you; v) to advise you of workshops and events that may be of interest, based on your location or information you have provided; vi) to contact you regarding site updates and enhancements.

How we use and disclose personal information

We use your personal information as defined in the Data Protection Act 1998 (“Information”) in accordance with all relevant data protection legislation including the Data Protection Act 1998. We will also ensure all our data protection procedures are fully compliant with the procedures set out in the EU General Data Protection Regulations (GDPR).  By using our website you accept the terms of this Data Protection Statement.

How long will we hold your personal information?

Where we have personal information which you have consented for us to use we will hold it for the period the consent remains in force and any other period we need for regulatory or other legal reasons.  You may remove your consent at any time.

To add, update or delete any information we hold please contact us on the details below. We’ll then update your records if we can.

Please see below in relation to your rights to have data erased, rectified or for you to access it and for you to object to any processing or to transfer it.

Rights under GDPR

The GDPR creates some new rights for individuals and strengthens some of the rights that currently exist. An individual’s rights under GDPR are:

  • The right to confirm if we are using data about you and to access details about what we are using and how;
  • The right to lodge a complaint with the information commissioners office;
  • The right to request we rectify any inaccurate data corrected or to have data which is incomplete for the purpose we hold it completed;
  • The right to be forgotten. Which is the right to ask us to delete information about you and if it is appropriate to do so we will do so;
  • The right to restrict what we do with data in specific circumstances, including where the accuracy of the data is contested, processing is unlawful but you do not want us to erase the data or if we only need the data to meet legal requirements;
  • The right to receive the data we hold about you in a format you can use to transfer the data electronically elsewhere.

You are also able to withdraw any consent you have provided for use to use your data at any time.  This is opting out and the process is set out below.

Rights under GDPR

Your privacy and data protection is very important to us and we comply with all aspects of the data protection legislation and ensure that any third parties we engage do so. You can find out more about your rights to data from the information commissioners office.

We’re based in the UK and your information will not be transferred outside the European economic area.


When you visit our website, we may store some information (commonly known as a “cookie”) on your computer. Cookies are pieces of information that a site transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web. Passwords are not stored in cookies.

Browsers can be adjusted to prevent acceptance of cookies or notify the user on receipt of cookies. If your computer is unable to accept cookies, the Website will operate less efficiently. Cookies in themselves do not personally identify users, although they do identify a user’s computer.

How we use cookies

A cookie helps you get the best out of our website and helps us to provide you with a more customised service.

Cookies expire once you close your browser.

You can block or erase cookies from your computer if you want to (your browser’s help screen or manual should tell you how to do this), but if you chose to do so you will not be able to access most parts of our website which are reliant on the use of cookies to operate correctly and will not work if you set your browser not to accept cookies.

Anonymous site statistics

We may automatically collect non-personal information such as the type of internet browsers being used to view our site. You will not be identified from this information and it is only used to assist us in providing an effective service on this site.

Contact us

If you have any enquiry relating to your personal information, you can do so by sending an e-mail to us at: [email protected]

(please note that because of the insecure nature of emails we cannot accept any responsibility for data lost or intercepted in transit.)